Kipchimchim Group Privacy Policy

Introduction

Crystalgate Technologies, the provider of the Kipchimchim Group service, is committed to safeguarding user privacy. This policy outlines how we collect, use, and protect personal information when you use our application.

Information Collection

• Identity: Phone number (for authentication)
• Transactional: Produce weight (for price calculation)
• Device: Type, operating system, unique identifiers (for app functionality and security)
• Optional: Location (GPS for app features), Contact list (with user consent)

Data Usage

• User authentication
• Service delivery (loans, transfers, produce checks, airtime)
• App improvement (anonymized usage data)
• Communication (updates, notifications)

Data Sharing

We may share data with trusted third-party service providers for service delivery (e.g., financial institutions). Your data will never be shared for marketing without explicit consent.

Data Security

We employ robust security measures, including encryption, to protect user data. Regular reviews ensure ongoing security.

User Rights

• Access your data
• Update inaccurate information
• Request data deletion
• Opt out of marketing communications
• Request data transfer

Data Retention

Data is retained for service delivery and legal compliance. Farmer data (phone number, produce weight) is kept for a maximum of 6 months.

Compliance and Transparency

We adhere to Kenyan data protection laws. The privacy policy is accessible within the app settings and the policy is non-editable.

Children's Privacy

Our app is for users aged 18+.

Contact

For inquiries, contact innovation@crystalgate.co.ke or +254799000595.

Consent

Using the Kipchimchim Group app signifies agreement to this policy.